Retail Store Leader | Drive Sales & Customer Experience

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Salisbury (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Kimbrell's Furniture is seeking a Store Manager for its Salisbury showroom to lead daily operations, drive sales, and deliver exceptional customer experiences. You will supervise a high-performing team, manage merchandising and inventory, and ensure policy compliance while achieving profitability.

The role emphasizes coaching, accountability, and hands-on leadership in a fast-paced retail environment. Candidates should be ready to work a demanding schedule and contribute to long-term store

Qualifications

• High school diploma or equivalent; education/experience may be combined.
• Store Manager or senior retail leadership experience.
• Proven track record of driving sales and managing store performance.
• Experience with team leadership, coaching, and employee development.
• Familiarity with credit/collections processes and compliance standards.
• Flexible schedule including evenings, weekends, holidays; 45-50+ hours.
• Ability to lift/move up to 50 pounds and support showroom operations.
• Bilingual (English-Spanish) may be a plus.

Responsibilities

• Drive store sales to meet or exceed revenue, margin, and KPI targets.
• Lead by example through active customer engagement, consultative selling, and supporting team members to close sales.
• Recruit, develop, coach, and hold team members accountable for performance.
• Maintain strong leadership presence on the sales floor, ensuring consistent execution of customer experience standards.
• Oversee all daily store operations, including staffing, scheduling, policy compliance, and safety standards.
• Ensure showroom excellence through merchandising, product placement, display accuracy, and overall store presentation.
• Monitor inventory, product flow, and coordination between warehouse, showroom, and distribution partners.
• Oversee credit operations, accounts receivable, collections, and compliance with all regulatory requirements.
• Manage financial performance, including P&L, payroll, expenses, cash handling, and deposits.
• Execute marketing initiatives, promotions, and community outreach to drive traffic and brand awareness.
• Ensure consistent execution of sales processes, team training, and customer engagement standards.
• Serve as the primary escalation point for customer concerns, ensuring timely and professional resolution.
• Adapt to changing business needs, adjust priorities, and step into operational roles as needed to support store success.
• Perform other duties as assigned.

Skills

Leadership

Sales

Customer service

Retail operations

Credit/collections

P&L

Communication

Problem-solving

Accountability

Adaptability

Multitasking

Education

High school diploma

Job description

Kimbrell's Furniture is seeking a Store Manager for its Salisbury showroom to lead daily operations, drive sales, and deliver exceptional customer experiences. You will supervise a high-performing team, manage merchandising and inventory, and ensure policy compliance while achieving profitability.

The role emphasizes coaching, accountability, and hands-on leadership in a fast-paced retail environment. Candidates should be ready to work a demanding schedule and contribute to long-term store