Store Leader: Drive Sales & Customer Experience

Kimbrells; Salisbury (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture in Salisbury, NC is seeking a Store Manager to lead daily operations, drive sales, and ensure an exceptional customer experience. You will manage a high-performing team, oversee merchandising, inventory, and credits while ensuring profitability and compliance.

The role requires strong leadership, hands-on selling, scheduling, and a focus on KPIs. You will coach staff, control costs, and align store practices with company policies to deliver results and a welcoming shopping

Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered.
• Prior Store Manager or senior retail leadership experience.
• Proven track record of driving sales and managing store performance.
• Experience with team leadership, coaching, and employee development.
• Familiarity with credit/collections processes and compliance standards preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak periods.
• Willingness to work 45–50+ hours per week based on business needs.
• Ability to lift or move up to 50 pounds as needed and support showroom operations.
• Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs.

Responsibilities

• Drive store sales to meet or exceed revenue, margin, and KPI targets, including conversion, average ticket, and protection plan performance.
• Lead by example through active customer engagement, consultative selling, and supporting team members to close sales.
• Recruit, develop, coach, and hold team members accountable for performance, fostering a high-performing and positive work environment.
• Maintain strong leadership presence on the sales floor, ensuring consistent execution of customer experience standards.
• Oversee all daily store operations, including staffing, scheduling, policy compliance, and safety standards.
• Ensure showroom excellence through merchandising, product placement, display accuracy, and overall store presentation.
• Monitor inventory, product flow, and coordination between warehouse, showroom, and distribution partners.
• Oversee credit operations, accounts receivable, collections, and compliance with all regulatory requirements.
• Manage financial performance, including P&L, payroll, expenses, cash handling, and deposits.
• Execute marketing initiatives, promotions, and community outreach to drive traffic and brand awareness.
• Ensure consistent execution of sales processes, team training, and customer engagement standards.
• Serve as the primary escalation point for customer concerns, ensuring timely and professional resolution.
• Adapt to changing business needs, adjust priorities, and step into operational roles as needed to support store success.
• Perform other duties as assigned

Skills

Leadership

Sales performance

Customer service

Retail operations

Credit/collections

P&L management

Communication

Accountability

Team development

Adaptability

Education

High school diploma

Job description

Kimbrell’s Furniture in Salisbury, NC is seeking a Store Manager to lead daily operations, drive sales, and ensure an exceptional customer experience. You will manage a high-performing team, oversee merchandising, inventory, and credits while ensuring profitability and compliance.

The role requires strong leadership, hands-on selling, scheduling, and a focus on KPIs. You will coach staff, control costs, and align store practices with company policies to deliver results and a welcoming shopping