Store Leader - Retail Ops & Customer Experience

T-Mobile; Milford (NH); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

401(k)

Stock grants

Paid time off

Paid holidays

Parental leave

Life insurance

Disability insurance

Mobile service discounts

Job summary

T-Mobile in United States seeks a Store Leader to manage all operations of a retail store, driving customer engagement and business performance. You will hire, schedule, train and coach staff to uphold standards and growth.

The role owns marketing, loss prevention, and labor management, with success tied to sales, customer satisfaction, and efficiency. Eligible regular roles include incentives and the company-wide benefits program.

Qualifications

• High School Diploma/GED required.
• 2-4 years management experience in retail sales preferred.
• 2-4 years sales & sales management experience preferred.
• Legally authorized to work in the United States.
• At least 18 years of age.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

People leadership

Store operations

Sales management

Training & coaching

Customer service

Education

High School Diploma/GED

Job description

T-Mobile in United States seeks a Store Leader to manage all operations of a retail store, driving customer engagement and business performance. You will hire, schedule, train and coach staff to uphold standards and growth.

The role owns marketing, loss prevention, and labor management, with success tied to sales, customer satisfaction, and efficiency. Eligible regular roles include incentives and the company-wide benefits program.