Retail Store Leader: Growth, Coaching & Ops

T-MOBILE USA, Inc.; Glendale (AZ); On-site; USD 74,000 - 133,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Holidays

Job summary

T-Mobile USA, Inc. is hiring to manage all operations of a retail store, leading staff through hiring, scheduling, training, and coaching to meet standards. The role drives marketing, loss prevention, and labor management to achieve sales goals and customer satisfaction.

The position emphasizes owning store functions, monitoring performance, and sustaining an efficient, customer-focused environment that supports business growth. Equal opportunity employer.

Qualifications

• High School Diploma/GED is required.
• 2-4 years Management experience in retail sales is preferred.
• 2-4 years Sales & sales management experience is preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Leadership

Hiring

Scheduling

Training

Coaching

Marketing

Loss prevention

Labor management

Sales goals

Customer satisfaction

Operations

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring to manage all operations of a retail store, leading staff through hiring, scheduling, training, and coaching to meet standards. The role drives marketing, loss prevention, and labor management to achieve sales goals and customer satisfaction.

The position emphasizes owning store functions, monitoring performance, and sustaining an efficient, customer-focused environment that supports business growth. Equal opportunity employer.