Retail Store Leader: Customer Experience & Ops

Lids; Honolulu (HI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Career development

Team-oriented environment

Early wage access

Job summary

Lids Sports Group is seeking an Assistant Store Manager to drive daily store performance and guest experiences in our Honolulu location. You will lead the team, train staff, and ensure execution of merchandising, POS operations, and loss prevention while upholding brand standards.

The role emphasizes mentorship, achieving KPIs, and delivering top customer service. You will report to the Store Manager and contribute to a collaborative, fast-paced retail environment with opportunities for growth.

Qualifications

• Retail management experience is a plus.
• Strong leadership and team development skills.
• Excellent communication and customer service abilities.

Responsibilities

• Lead store operations as the manager on duty when needed.
• Train and develop store associates using LIDS programs and goals.
• Ensure visual merchandising, cleanliness, and policy adherence.
• Support scheduling, staffing, and recruitment efforts for the store.
• Drive sales, deliver exceptional customer service, and resolve issues.

Skills

Customer service

Leadership

Communication

Job description

Lids Sports Group is seeking an Assistant Store Manager to drive daily store performance and guest experiences in our Honolulu location. You will lead the team, train staff, and ensure execution of merchandising, POS operations, and loss prevention while upholding brand standards.

The role emphasizes mentorship, achieving KPIs, and delivering top customer service. You will report to the Store Manager and contribute to a collaborative, fast-paced retail environment with opportunities for growth.