Retail Store Leader - Customer Experience & Operations

Royal Farms; Chestertown (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Royal Farms is seeking a Store Manager to oversee daily operations in a Chestertown, MD store. You will lead a team of Associates to ensure exceptional customer experiences, maintain safety and quality standards, and drive financial performance.

You will hire, train, and manage staff, set schedules, and coach the team to meet service and sales goals. The role requires strong leadership and the ability to analyze store metrics in a fast-paced retail environment.

Qualifications

• Must be at least 18 years old.
• Must have earned a high school diploma or GED.
• Must have at least 2 years of experience in fast food or retail management with full operational accountability, including responsibility for staffing, financial performance, and overall store results.
• Must consistently demonstrate strong leadership skills.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Must be able to utilize basic business math, accounting, computer skills, and demonstrate strong analytical and decision‑making abilities.
• An associate’s (2-year) college degree or higher.
• A current ANSI-approved Food Safety Manager Certification.

Responsibilities

• Lead and develop the retail team to deliver excellent service and customer engagement.
• Hire, train, onboard, and evaluate staff; manage scheduling and staffing decisions.
• Coach and guide associates and managers to achieve goals and customer satisfaction.
• Analyze store performance and implement corrective actions to improve profitability.
• Ensure compliance with wage, hour, safety, and company policies.
• Oversee safety, loss prevention, and operational compliance initiatives.
• Communicate with district leadership and store team to align priorities and results.
• Lead team meetings and foster a culture of accountability and continuous improvement.

Skills

Leadership

Staffing & scheduling

Customer service

Communication

Training & development

Problem solving

Budgeting & financials

Safety compliance

Education

High School Diploma or GED

Associate degree (preferred)

ANSI Food Safety Manager Certification (preferred)

Job description

Royal Farms is seeking a Store Manager to oversee daily operations in a Chestertown, MD store. You will lead a team of Associates to ensure exceptional customer experiences, maintain safety and quality standards, and drive financial performance.

You will hire, train, and manage staff, set schedules, and coach the team to meet service and sales goals. The role requires strong leadership and the ability to analyze store metrics in a fast-paced retail environment.