Retail Store Leader: Customer Experience & Growth

Goodwill of Central & Northern Arizona; Goodyear (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K

Life insurance

EAP

Paid time off

Paid holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager in Goodyear, AZ to lead the sales floor and achieve set goals. You will direct daily operations, coach Retail Sales Associates, and ensure excellent donor and customer service while upholding Goodwill brand standards.

Responsibilities include managing inventory, banking tasks, safety and security, and staff development. The role requires at least one year in retail management and strong leadership, with comprehensive

Qualifications

• One-year work experience in Retail Management.
• One-year customer service experience required.
• Ability to pass a background check and drug screen.
• English proficiency is required.

Responsibilities

• Lead and oversee daily sales floor operations to meet store goals.
• Direct and coach Retail Sales Associates for high performance.
• Ensure excellent customer service and donor interactions.
• Maintain store standards, safety, and security procedures.
• Manage inventory, cash handling, and banking tasks.

Skills

Customer service

Leadership

Communication

Team management

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager in Goodyear, AZ to lead the sales floor and achieve set goals. You will direct daily operations, coach Retail Sales Associates, and ensure excellent donor and customer service while upholding Goodwill brand standards.

Responsibilities include managing inventory, banking tasks, safety and security, and staff development. The role requires at least one year in retail management and strong leadership, with comprehensive