Retail Store Lead - Team Development & Community Impact

Goodwill of Central & Northern Arizona; Gilbert (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K plans

Life insurance

EAP

Paid time off & holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead the daily operations of the sales floor at a Goodwill location in Mesa, AZ, and to support affiliated entities in funding the Goodwill mission.

You will oversee people leadership, store operations, customer service, financial management, inventory control, donation processing, and staff development, with travel to other GCNA locations as needed for coverage and training.

Qualifications

• One year of retail management experience required.
• One year of customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Leads the day-to-day operations of the sales floor.
• Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
• Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
• Processes complex sales transactions, including customer returns.
• Ensures that Team Members are operating per company standards and procedures.
• Will need to travel to other GCNA locations in order to assist other stores and to attend personal training and development classes.
• Transfers to different stores at any given moment due to business needs.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Skills

Microsoft Office Suite

Education

High School Diploma

Job description

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead the daily operations of the sales floor at a Goodwill location in Mesa, AZ, and to support affiliated entities in funding the Goodwill mission.

You will oversee people leadership, store operations, customer service, financial management, inventory control, donation processing, and staff development, with travel to other GCNA locations as needed for coverage and training.