Retail Store Lead — Sales & Service Excellence

Pottery Barn; Boca Raton (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Generous discount on all Williams-Sonoma, Inc. brands

401(k) plan and investment opportunities

Wellness program for overall health

Paid vacations and holidays

Health, dental, and vision insurance

Job summary

Pottery Barn in Boca Raton, FL is seeking an Assistant Manager of Sales and Service who will support the management team in providing exceptional customer service and achieving sales goals. The candidate will lead the store team, ensure appropriate staff coverage, and reinforce customer service principles among staff.

This position includes a generous benefits package and opportunities for career development. The ideal candidate will have 2–3 years of retail sales or management experience and excellent communication skills.

Qualifications

• 2-3 years of previous retail sales or management experience in a customer-service related field.
• Excellent communication, organization, and leadership skills are essential.
• Ability to manage multiple tasks and priorities effectively.

Responsibilities

• Lead the store team to create exceptional customer experiences and exceed sales goals.
• Ensure adequate staffing and serve as a role model for sales associates.
• Coach staff on customer service principles and performance.

Skills

Communication skills

Organization skills

Leadership skills

Critical thinking skills

Time management skills

Job description

Pottery Barn in Boca Raton, FL is seeking an Assistant Manager of Sales and Service who will support the management team in providing exceptional customer service and achieving sales goals. The candidate will lead the store team, ensure appropriate staff coverage, and reinforce customer service principles among staff.

This position includes a generous benefits package and opportunities for career development. The ideal candidate will have 2–3 years of retail sales or management experience and excellent communication skills.