Retail Store Lead: Inspire Fans & Drive Results

Pop Mart; Costa Mesa (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401k plan

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART in Costa Mesa, CA is seeking a Retail Assistant Store Manager to lead a high-performing team on the sales floor and oversee daily store operations.

You will partner with the Store Manager to drive sales, coach Brand Associates, manage merchandising and inventory, and ensure a premium brand experience for collectors and first-time visitors.

This role requires strong leadership, customer focus, and the ability to adapt quickly in a fast-paced retail environment.

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Lead, coach, and develop Brand Associates and Sales Leads.
• Drive sales performance and achieve KPIs such as sales, conversion, and ATV.
• Oversee store operations, opening/closing, cash handling, and loss prevention.
• Manage merchandising, visual displays, and inventory accuracy.
• Build local brand awareness and support events and community initiatives.

Skills

Retail leadership

Coaching & development

Customer experience

Communication

Education

High School Diploma

Job description

POP MART in Costa Mesa, CA is seeking a Retail Assistant Store Manager to lead a high-performing team on the sales floor and oversee daily store operations.

You will partner with the Store Manager to drive sales, coach Brand Associates, manage merchandising and inventory, and ensure a premium brand experience for collectors and first-time visitors.

This role requires strong leadership, customer focus, and the ability to adapt quickly in a fast-paced retail environment.