Retail Store Lead — Growth, Community Impact, Bonus Eligible

Goodwill of Central and Northern Arizona; Sykesville (MD); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Medical Plans

HRA

Dental Plans

Vision Plan

401K

Life Insurance

Employee Assistance Program

Paid Time Off

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a store operations leader to oversee the daily sales floor performance in Sykesville, MD. You will guide production, manage inventory, and coach Team Members to deliver exceptional donor and customer service.

The role requires a strong background in retail management, with responsibilities spanning budgeting, development, and cross-location collaboration to meet annual targets. Travel to other GCNA locations and training are part of the job.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• One-year work experience in Retail Management.
• One-year customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Leads the day-to-day operations of the sales floor.
• Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
• Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
• Processes complex sales transactions, including customer returns.
• Ensures that Team Members are operating per company standards and procedures.
• Will need to travel to other GCNA locations in order to assist other stores and to attend personal training and development classes.
• Transfers to different stores at any given moment due to business needs.
• Partners with support areas to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Builds a high-performing team.
• Responsible for performance management, staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.

Skills

Retail Management

Customer Service

People Leadership

Microsoft Office

English Proficiency

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a store operations leader to oversee the daily sales floor performance in Sykesville, MD. You will guide production, manage inventory, and coach Team Members to deliver exceptional donor and customer service.

The role requires a strong background in retail management, with responsibilities spanning budgeting, development, and cross-location collaboration to meet annual targets. Travel to other GCNA locations and training are part of the job.