Retail Sales Lead: Coach Teams & Elevate Customer Experience

N23 Premium Brands Opco LLC; Johnson Creek (WI); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and career机会

Community impact through philanthropic

PHB

Job summary

KnitWell Group is seeking a Sales Lead to support and role model outstanding customer experiences while guiding and mentoring associates. You will collaborate with the Store Manager to master store functions and be ready to step in as manager when needed.

You will help deliver personalized service, uphold brand standards, and drive a seamless omnichannel experience, balancing leadership with hands-on customer interactions in a fast-paced retail setting.

Qualifications

• 6-months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – evenings, weekends, holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Store management

Communication

Flexibility

Initiative

Time management

Tools

POS System

Job description

KnitWell Group is seeking a Sales Lead to support and role model outstanding customer experiences while guiding and mentoring associates. You will collaborate with the Store Manager to master store functions and be ready to step in as manager when needed.

You will help deliver personalized service, uphold brand standards, and drive a seamless omnichannel experience, balancing leadership with hands-on customer interactions in a fast-paced retail setting.