Retail Store Lead: Drive Sales & WOW Service

Duluth Trading Company; Avon (OH); On-site; USD 53,000 - 63,000; Full time

Benefits offered by this job

Medical plan options

Dental & Vision plans

401(k) Employer Match

Parental Leave

Paid holidays

Generous Paid Time Off

Daily pay available

40% Employee Discount

Job summary

Duluth Trading Company in Avon, OH is seeking an Assistant Store Manager to drive sales, lead the team, and deliver exceptional customer experiences on the sales floor and in operations.

You will recruit, train, and motivate staff, manage merchandising, and ensure store standards while collaborating with the Store Manager to optimize staffing and schedules. This role requires flexibility for evenings and weekends and US work authorization.

Qualifications

• High school diploma or equivalent. Associate’s or Bachelor’s degree in Business Administration and /or Merchandising preferred.
• Three years of retail experience with a minimum of one year of management experience.
• Retail Management experience is preferred.
• Specialty retail leadership experience is a plus.
• Must be customer-centric.
• Ability to adapt in a growing and changing environment.
• Ability to motivate and lead others.
• Strong problem-solving skills and the ability to make good decisions.
• Must be goal-oriented and results driven.
• Exemplifies high standard of integrity and trust.
• Excellent communicator and listener.
• Ability to collaborate and function as part of a team.
• Ability to work a flexible shift including evenings and weekends.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Lead sales and profitability by achieving financial goals.
• Lead KPI initiatives through Associate training and development.
• Lead and maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging, in addition to maintaining all current sales promotions.
• Personally demonstrate a high level of customer engagement and set expectations for team.
• Develop an exceptional familiarity of the Duluth brand and product knowledge to provide solution-oriented, friendly service to customers.
• Partner with Store Manager on developing optimum staffing levels and floor coverage to engage the customer.
• Ensure customer profile information is accurately recorded.
• Ensure Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.
• Partner with Store Manager to recruit, hire, train, motivate and lead employees.
• Demonstrate professionalism, integrity and company values when addressing employees.
• Exhibit sound decision-making skills and perform with minimal supervision; be solution based.
• Provide clear and consistent feedback to employees on a regular basis.
• Assist Store Manager in ensuring HR protocols and documentation are completed in a timely and efficient manner.
• Store and employee files are maintained according to standards.
• Assist in goal setting process for Store leadership team
• Adhere to all Company guidelines, policies and programs and set a positive example.
• Be receptive and responsive to feedback.
• Identify problems and opportunities to discuss with Store Manager.
• Understand inventory and expense control.
• Lead team in handling merchandise receipts and transfers quickly and accurately.
• Lead team in the visual merchandising of sales floor.
• Understand, execute and train all cash handling and reporting functions
• Properly process all register functions and ensures they are correctly followed in store.
• Ensure store is secured; respond to alarms as directed.
• Ensure safety of employees and customers. Communicate concerns to Store Manager or HR

Skills

Customer focus

Leadership

Communication skills

Team collaboration

Problem solving

Adaptability

Flexibility in hours

Integrity

Education

High school diploma or equivalent

Associate or Bachelor’s degree in Business Administration/Merchandising

Job description

Duluth Trading Company in Avon, OH is seeking an Assistant Store Manager to drive sales, lead the team, and deliver exceptional customer experiences on the sales floor and in operations.

You will recruit, train, and motivate staff, manage merchandising, and ensure store standards while collaborating with the Store Manager to optimize staffing and schedules. This role requires flexibility for evenings and weekends and US work authorization.