Retail Store Lead: Customer Service & Sales

JD Sports NA; Jacksonville (NC); On-site; USD 26,000 - 29,000; Full time

Job summary

Hibbett I City Gear in Jacksonville, NC is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. You will be knowledgeable across product areas, maintain store standards, and help drive sales and merchandising efforts.

The role requires leadership in the Store Manager's absence, hands-on involvement with staffing, training, and ensuring high-quality customer interactions in a fast-paced retail environment.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Customer service experience in a fast-paced setting.
• Strong interpersonal and communication skills; able to interact with customers and staff.
• Self-starter with initiative and detail orientation.

Responsibilities

• Assist Store Manager in selling, restocking, merchandising, and scheduling.
• Take supervisory role in Store Manager's absence and ensure policies are followed.
• Train and evaluate store personnel; guide employees and customers as needed.
• Protect assets and maintain internal controls; communicate stock and customer trends.

Skills

Retail experience

Customer service

Communication skills

Team leadership

Job description

Hibbett I City Gear in Jacksonville, NC is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. You will be knowledgeable across product areas, maintain store standards, and help drive sales and merchandising efforts.

The role requires leadership in the Store Manager's absence, hands-on involvement with staffing, training, and ensuring high-quality customer interactions in a fast-paced retail environment.