Retail Store Ops Lead - Customer Experience

JD Sports NA; Tarboro (NC); On-site; USD 15,000 - 21,000; Full time

Job summary

Hibbett I City Gear in Tarboro, NC is seeking an Assistant Manager to support the Store Manager in daily operations and deliver outstanding customer service. You will gain knowledge across product areas and uphold company standards in all procedures.

The role requires leadership in the Store Manager's absence and involvement in merchandising, restocking, scheduling, and staff development. A focus on profitability and customer satisfaction is essential.

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of the store.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager's responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Retail experience

Customer service

Team player

Strong communication

Fast-paced environment

Job description

Hibbett I City Gear in Tarboro, NC is seeking an Assistant Manager to support the Store Manager in daily operations and deliver outstanding customer service. You will gain knowledge across product areas and uphold company standards in all procedures.

The role requires leadership in the Store Manager's absence and involvement in merchandising, restocking, scheduling, and staff development. A focus on profitability and customer satisfaction is essential.