Retail Store Lead - Customer Service & Ops

Dollar General; Erie (Erie County); On-site; USD 42,000 - 54,000; Full time

Job summary

Dollar General is seeking an Assistant Store Manager to help maintain a clean, well-organized store with a customer-first focus. Under the Store Manager’s direction, you will supervise employees, manage merchandise presentation, deposits, and paperwork, and perform stocking and cashiering duties to maximize profitability and reduce losses.

Strong communication, organization, and problem-solving skills are required, along with retail experience and some supervisory duties.

Qualifications

• Effective interpersonal, written and oral communication skills.
• Ability to solve problems and deal with a variety of situations.
• Good organization skills with attention to detail.
• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Ability to perform cash register functions and generate reports.
• Knowledge of cash, facility, and safety control policies and practices.
• Knowledge of cash handling procedures including cashier accountability and deposit control.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Customer service

Communication

Organization

Reading diagrams

Mathematical calculations

Cash handling

Cashier accountability

Education

High school diploma or equivalent

Retail supervisory experience

Job description

Dollar General is seeking an Assistant Store Manager to help maintain a clean, well-organized store with a customer-first focus. Under the Store Manager’s direction, you will supervise employees, manage merchandise presentation, deposits, and paperwork, and perform stocking and cashiering duties to maximize profitability and reduce losses.

Strong communication, organization, and problem-solving skills are required, along with retail experience and some supervisory duties.