Retail Store Lead – Customer Experience & Training

Crossgates; City of Albany (NY); On-site; USD 22,000 - 27,000; Part time

Benefits offered by this job

50% off regular-priced merchandise

30% off at Banana Republic outlets

401(k) plan

Employee stock purchase plan

Medical, dental, vision

Paid time off

Volunteer hours

Job summary

Banana Republic is seeking a customer-focused store associate in Albany, NY. You will support the store leadership team, model selling behaviors, and deliver a best-in-class customer experience.

You will educate customers about loyalty programs and help maintain productivity and brand standards across shifts. The role requires flexibility for a varied schedule, including evenings, weekends, and holidays, and you may be asked to lift up to 30 pounds while working on the sales floor, stockroom,

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become an expert in the brand’s selling behaviors by role modelling these behaviors with every customer to deliver an exceptional customer experience.
• Support sales leader during non-peak hours, with the customer as the primary focus.
• Collaborate with the store leadership team to ensure tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Assist with opening and/or closing checklists and complete tasks outside normal hours when needed.
• Ensure compliance standards are met.

Job description

Banana Republic is seeking a customer-focused store associate in Albany, NY. You will support the store leadership team, model selling behaviors, and deliver a best-in-class customer experience.

You will educate customers about loyalty programs and help maintain productivity and brand standards across shifts. The role requires flexibility for a varied schedule, including evenings, weekends, and holidays, and you may be asked to lift up to 30 pounds while working on the sales floor, stockroom,