Retail Store Lead: Customer Experience & Operations

Dollar General; Killdeer (ND); On-site; USD 42,000 - 54,000; Full time

Job summary

Dollar General is seeking an Assistant Store Manager to help run a clean, well-organized store with a customer-first focus. Under the Store Manager's direction, you supervise staff, manage merchandise presentation, complete paperwork, and help with deposits.

You will also perform stocking and cashiering, support scheduling and training, ensure planograms, manage inventory, and uphold cash controls to protect assets and maximize profitability while delivering great service.

Qualifications

• Superior customer service leadership and a customer-first focus.
• Ability to solve problems and deal with a variety of situations.
• Good organizational skills with attention to detail.
• Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations including percentages.
• Ability to perform cash register functions and generate reports.
• Knowledge of cash handling policies and deposit control.
• Ability to drive own vehicle to the bank for deposits.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Customer service leadership

Communication skills

Problem solving

Organizational skills

Cash handling

Cashier accountability

Inventory control

Team supervision

Scheduling

Education

High school diploma or equivalent

Tools

Cash register

Scanner

Pricing guns

Rolltainers

Job description

Dollar General is seeking an Assistant Store Manager to help run a clean, well-organized store with a customer-first focus. Under the Store Manager's direction, you supervise staff, manage merchandise presentation, complete paperwork, and help with deposits.

You will also perform stocking and cashiering, support scheduling and training, ensure planograms, manage inventory, and uphold cash controls to protect assets and maximize profitability while delivering great service.