Retail Store Lead & Customer Experience Coach

The Children's Place; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

The Children’s Place in Birmingham, AL is seeking a Store Lead to support the Store Leadership Team by handling cash-wrap operations, opening/closing procedures, and acting as Leader on Duty. You will engage customers, uphold store standards, train and coach associates, manage schedules and payroll, and help drive profitability through strong product knowledge and teamwork.

You will lead a team, ensure excellent service, and help execute store initiatives while maintaining a welcoming shopping

Qualifications

• High school diploma or equivalent.
• 1-3 years retail experience.
• Must be at least 18 years of age.

Responsibilities

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations.
• Partner with Store Manager to address performance concerns with associates.
• Support and participate in all company training and development initiatives.
• Foster a positive work environment and provide direct, objective feedback in a timely manner.
• Assess performance and provide appropriate feedback daily and during annual reviews.
• Motivate and inspire associates to build brand loyalty and create a positive store environment.
• Model exceptional customer service behaviors on the sales floor and maintain brand standards.
• Represent the company professionally and positively.

Skills

Excellent customer engagement

Detail oriented

Time management

Team player

Communication

Flexible schedule

Microsoft Office

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Children’s Place in Birmingham, AL is seeking a Store Lead to support the Store Leadership Team by handling cash-wrap operations, opening/closing procedures, and acting as Leader on Duty. You will engage customers, uphold store standards, train and coach associates, manage schedules and payroll, and help drive profitability through strong product knowledge and teamwork.

You will lead a team, ensure excellent service, and help execute store initiatives while maintaining a welcoming shopping