Retail Store Lead & Customer Experience Coach

Janie and Jack; Bethesda (MD); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Employee discount

Competitive Paid Time Off plan

Extensive 401(k) plan with company-mac

Medical, dental, vision and life insur

Employee Assistance Program

Job summary

Janie and Jack LLC in Bethesda, MD is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver an engaging shopping experience for customers. You will coach staff, collaborate with the General Manager on action plans, and ensure exceptional customer service while upholding brand standards and KPI targets.

This full-time role offers an hourly wage of $20.00 to $27.00 plus benefits and an employee discount.

Qualifications

• 2-4 years retail sales experience with management experience (preferred).
• Experienced leadership with demonstrated experience in meeting/exceeding sales and profits.
• Training skills to elevate the team’s product knowledge and selling skills.
• Experience implementing merchandising strategies and changing visual sets.
• Acts with authenticity, sincerity, and transparency.
• Available when needed, including nights, weekends, and holidays in addition to peak periods.
• Ability to constantly bend, open, lift, carry and move merchandise up to 40 pounds.
• Be at least 18 years old.

Responsibilities

• Supports General Manager in managing the day-to-day operations of the store to ensure the store meets KPI’s.
• Cooperates with General Manager to develop clear action plans for store and thrives to achieve objectives, deliverables, and timelines of plan.
• A result driven role model for the team in sales generation and leads with exceptional customer focus, monitoring and coaching staff to continually improve selling opportunities and build genuine customer relationships.
• Creates and implements visual and merchandising strategies to increase sales; understands floor capacity and store layout.
• Utilizes tools and resources to enhance the customer experience.
• Thrives in change and uncertainty and generates ideas to evolve and grow the business.
• Motivates and inspires the team to achieve/exceed hourly, daily, weekly business goals through in-store and omni selling, using strong business acumen skills.
• Creates and maintains a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity, and a passion for the brand.
• Supports the General Manager on building a dynamic team by networking, recruiting, and anticipating future needs based on business objectives.
• Accountable for self and consistently holds others accountable.
• Operationally strong and resourceful.
• Responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees’ skills and performance in partnership with the General Manager.
• Other duties as assigned.

Skills

Retail management

Customer service

Team leadership

Merchandising

Job description

Janie and Jack LLC in Bethesda, MD is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver an engaging shopping experience for customers. You will coach staff, collaborate with the General Manager on action plans, and ensure exceptional customer service while upholding brand standards and KPI targets.

This full-time role offers an hourly wage of $20.00 to $27.00 plus benefits and an employee discount.