Retail Store Lead — Customer Experience

Athleta; San Jose (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Merchandise discount for our brands: ½

Paid Time Off

Volunteer hours

401(k) plan with company matching

Employee stock purchase plan

Medical, dental, vision and life保险

Job summary

Athleta is looking for a Store Team member to support leadership and deliver a best‑in‑class customer experience. You will model selling behaviors, assist with daily tasks, and collaborate with teammates across functions to maintain productivity.

You will contribute to a positive work environment, promote loyalty programs, and help customers through their shopping journey while upholding brand standards and compliance.

Qualifications

• You embodyGapInc'sPurpose,Mission,Vision, Valuesand Behaviors
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals
• Demonstrate interest and initiative towards continuous improvement and growth
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non‑peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni‑channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Job description

Athleta is looking for a Store Team member to support leadership and deliver a best‑in‑class customer experience. You will model selling behaviors, assist with daily tasks, and collaborate with teammates across functions to maintain productivity.

You will contribute to a positive work environment, promote loyalty programs, and help customers through their shopping journey while upholding brand standards and compliance.