Store Team Leader — Customer Experience & Ops

Athleta; North Wales (Montgomery County); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Discounts on merchandise

Paid time off

Volunteer hours

401(k) matching

Stock purchase plan

Health insurance

Job summary

Athleta is seeking a dedicated retail teammate to support store leadership and deliver outstanding customer experiences. You will model selling behaviors, educate customers on loyalty programs, and collaborate across teams to achieve sales and service goals.

Responsibilities include maintaining high standards, assisting with opening/closing procedures, and leveraging omni-channel tools to create a seamless customer journey while complying with company standards.

Qualifications

• Customer focus and ability to educate customers about programs.
• Clear communication of expectations to team and customers.
• Willingness to adapt to flexible schedules, including evenings and weekends.

Responsibilities

• Treat customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become experts in the brand's selling behaviors and model them with every customer.
• Support the sales leader during non-peak hours with the customer as the primary focus.
• Collaborate with the store leadership team to ensure tasks are completed efficiently.
• Build and share expertise in the product lifecycle.
• Assist with opening/closing checklists and after-hours tasks.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Technology use

Flexibility

Team collaboration

Physical capability

Job description

Athleta is seeking a dedicated retail teammate to support store leadership and deliver outstanding customer experiences. You will model selling behaviors, educate customers on loyalty programs, and collaborate across teams to achieve sales and service goals.

Responsibilities include maintaining high standards, assisting with opening/closing procedures, and leveraging omni-channel tools to create a seamless customer journey while complying with company standards.