Retail Store GM — Lead Growth, Ops & Guest Experience

The Gap, Inc.; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

The Gap, Inc. is seeking a General Manager to lead a store team toward a profitable business plan, ensuring performance against key metrics and a best-in-class customer experience.

You will drive profitable sales through all areas of the store, including Customer Operations, Merchandising, Product Operations, and talent development. You will coach behaviors, teach and train, implement SOPs, foster inclusivity, manage budgets, and represent the brand while staying aware of competitors and

Qualifications

• 3–5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• College degree preferred.
• Ability to maneuver around sales floor, stock room, and office; lift up to 30 lbs.
• Ability to work a flexible schedule, including travel, nights, weekends, and holidays.
• Ability to travel as required.
• Business acumen, time management, planning and prioritization.

Responsibilities

• Analyses results, identifies opportunities and drives KPIs with leadership.
• Drive profitable sales through forecasting and scheduling.
• Manage store budget for daily operations in support of the P&L.
• Builds productive teams through sourcing, selecting and developing people.
• Coaches and evaluates team performance.
• Teaches and trains to build capabilities.
• Leads SOPs and initiatives implementation.
• Creates an inclusive environment.
• Implements action plans to maximize efficiencies and productivity.
• Performs Service Leader duties.
• Represents the brand and understands competitors.
• Promotes community involvement.
• Leverages OMNI to deliver a frictionless customer experience.
• Ensures all compliance standards are met.

Skills

Retail leadership

Communication

Business acumen

Time management

Planning and prioritization

Flexibility schedule

Travel willingness

Team development

Education

College degree

Job description

The Gap, Inc. is seeking a General Manager to lead a store team toward a profitable business plan, ensuring performance against key metrics and a best-in-class customer experience.

You will drive profitable sales through all areas of the store, including Customer Operations, Merchandising, Product Operations, and talent development. You will coach behaviors, teach and train, implement SOPs, foster inclusivity, manage budgets, and represent the brand while staying aware of competitors and