Retail Store Custodian & Customer Service Associate

Michaels; Cedar Falls (IA); On-site; USD 15,153 - 17,908; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

Michaels in Cedar Falls is seeking a store associate to maintain the store’s appearance, assist customers, and support omnichannel processes such as Buy Online Pick Up in Store. You will help customers find products, keep shelves stocked, and ensure a clean, welcoming shopping environment.

The role emphasizes friendly customer service, standing for long periods, and teamwork. Michaels offers benefits and a supportive work culture in a busy retail setting.

Qualifications

• Retail and/or cleaning experience preferred.

Responsibilities

• Maintain store cleanliness and recovery standards to deliver Brand Promises.
• Deliver friendly customer service and help customers shop the store.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Support shrink and safety programs and adhere to SOPs and company policies.

Skills

Customer service

Retail experience

Cleaning experience

Job description

Michaels in Cedar Falls is seeking a store associate to maintain the store’s appearance, assist customers, and support omnichannel processes such as Buy Online Pick Up in Store. You will help customers find products, keep shelves stocked, and ensure a clean, welcoming shopping environment.

The role emphasizes friendly customer service, standing for long periods, and teamwork. Michaels offers benefits and a supportive work culture in a busy retail setting.