Retail Stocker & Customer Experience Pro

Michaels Stores; Holly Springs (AL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) with employer match

Medical insurance

Dental insurance

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels Stores in the United States is seeking team members to deliver friendly customer service, assist shoppers, and ensure fast, accurate checkout experiences. The role covers truck unloading, stocking, planogram duties, and merchandise recovery to keep stores well-merchandised and in stock.

Preferred candidates have retail or customer service experience and can engage customers in rewards programs while following SOPs and safety guidelines across omnichannel processes like BOPIS and SFS.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Merchandising

Stocking

Cross-selling

Job description

Michaels Stores in the United States is seeking team members to deliver friendly customer service, assist shoppers, and ensure fast, accurate checkout experiences. The role covers truck unloading, stocking, planogram duties, and merchandise recovery to keep stores well-merchandised and in stock.

Preferred candidates have retail or customer service experience and can engage customers in rewards programs while following SOPs and safety guidelines across omnichannel processes like BOPIS and SFS.