Retail Stock & Customer Service Pro

michaels; Freehold Township (NJ); Sur place; USD 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Résumé du poste

Michaels in Freehold, NJ seeks a Store Associate to deliver friendly customer service, help shoppers, and ensure a fast, accurate checkout. You’ll unload trucks, stock shelves, and keep the sales floor well-merchandised.

You’ll engage customers with the Michaels Rewards program, assist with Buy Online Pickup in Store and Ship From Store, and support store recovery, safety, and SOPs. Must be at least sixteen and able to work nights, weekends, and early mornings.

Qualifications

• Retail and/or customer service experience preferred

Responsabilités

• Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Michaels Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and Company policies; promote a positive image and serve as a role model.

Connaissances

Customer service

Retail experience

Description du poste

Michaels in Freehold, NJ seeks a Store Associate to deliver friendly customer service, help shoppers, and ensure a fast, accurate checkout. You’ll unload trucks, stock shelves, and keep the sales floor well-merchandised.

You’ll engage customers with the Michaels Rewards program, assist with Buy Online Pickup in Store and Ship From Store, and support store recovery, safety, and SOPs. Must be at least sixteen and able to work nights, weekends, and early mornings.