Seasonal Overnight Stock & Customer Service Pro

Michaels Stores; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Partner discount programs

Job summary

The Michaels Companies Inc. in Philadelphia, PA is seeking a Store Associate to provide friendly customer service, help shoppers find items, and ensure a fast, accurate checkout experience.

You will also assist with truck unloading, stocking, planograms, and merchandise recovery to keep the store well merchandised and in stock. Opportunities to engage customers in rewards and omnichannel services are available.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Job description

The Michaels Companies Inc. in Philadelphia, PA is seeking a Store Associate to provide friendly customer service, help shoppers find items, and ensure a fast, accurate checkout experience.

You will also assist with truck unloading, stocking, planograms, and merchandise recovery to keep the store well merchandised and in stock. Opportunities to engage customers in rewards and omnichannel services are available.