Retail Store Care & Customer Service Specialist

Michaels; Mantua Township (NJ); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Paid time off

Job summary

Michaels Sewell, NJ is seeking a store associate to help customers, maintain a clean, organized shopping environment, and support daily store operations. You’ll assist shoppers, handle checkout, and participate in BOPIS and Ship from Store processes.

The role requires standing for long periods, lifting, and working nights, weekends, and early mornings. Michaels offers benefits, employee discounts, and 401(k) with employer matching.

Qualifications

• Retail or customer service experience preferred.
• Ability to engage customers and explain product benefits.
• Experience with POS systems and checkout procedures is a plus.

Responsibilities

• Maintain store cleanliness and safe conditions.
• Assist customers in locating products and answering questions.
• Handle checkout, manage cash handling to standards.
• Support BOPIS and Ship from Store processes.
• Participate in stocking and planogram compliance.
• Adhere to SOPs and company policies.

Skills

Retail experience

Customer service

Cleaning/maintenance

Job description

Michaels Sewell, NJ is seeking a store associate to help customers, maintain a clean, organized shopping environment, and support daily store operations. You’ll assist shoppers, handle checkout, and participate in BOPIS and Ship from Store processes.

The role requires standing for long periods, lifting, and working nights, weekends, and early mornings. Michaels offers benefits, employee discounts, and 401(k) with employer matching.