Retail Stock & Customer Experience Specialist

The TJX Companies, Inc.; Lancaster (Lancaster County); On-site; USD 18,000 - 19,000; Part time

Job summary

The TJX Companies, Inc. HomeGoods store in Lancaster, PA is seeking team members to deliver exceptional customer experiences and maintain a clean, organized store. You will engage with customers, promote loyalty programs, and support store operations across departments as needed.

Responsibilities include ringing purchases accurately, assisting in store recovery, and upholding safety and loss prevention standards. Prior retail customer experience is preferred; a flexible schedule is required.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to lift heavy objects.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Flexibility

Heavy lifting

Teamwork

Retail experience

Job description

The TJX Companies, Inc. HomeGoods store in Lancaster, PA is seeking team members to deliver exceptional customer experiences and maintain a clean, organized store. You will engage with customers, promote loyalty programs, and support store operations across departments as needed.

Responsibilities include ringing purchases accurately, assisting in store recovery, and upholding safety and loss prevention standards. Prior retail customer experience is preferred; a flexible schedule is required.