Retail Stock & Customer Experience Associate

Michaels Stores; Lake Forest (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Job summary

Michaels is seeking team members for La-Foothill Ranch, CA to deliver friendly customer service, assist shoppers, and ensure efficient checkout experiences. You will be involved in unloading merchandise, stocking, and maintaining an inviting, well-merchandised store.

The role emphasizes engagement with customers, adherence to SOPs, and participation in store recovery and safety programs. Ideal candidates have retail or customer service experience, the ability to stand for long periods, and

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Assist customers in locating products and providing solutions.
• Provide fast, friendly checkout experience and handle cash to standards.
• Promote rewards and credit card enrollments to customers.
• Educate customers on Voice of Customer feedback.
• Support omni-channel processes including BOPIS and SFS.
• Participate in truck unload, stocking, and planogram duties.
• Maintain store recovery and in-stock conditions, manage returns and go-backs.

Skills

Retail experience

Customer service

Job description

Michaels is seeking team members for La-Foothill Ranch, CA to deliver friendly customer service, assist shoppers, and ensure efficient checkout experiences. You will be involved in unloading merchandise, stocking, and maintaining an inviting, well-merchandised store.

The role emphasizes engagement with customers, adherence to SOPs, and participation in store recovery and safety programs. Ideal candidates have retail or customer service experience, the ability to stand for long periods, and