Retail Stock & Customer Experience Associate

Michaels; Braintree (MA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Michaels in Braintree, MA is hiring for a retail team member to deliver friendly customer service, assist shoppers, and ensure a quick checkout experience. You’ll help with stocking, merchandising, and basic store recovery to keep the shop well stocked and inviting.

The role emphasizes engaging with customers about rewards and private label cards, supporting omni-channel orders, and following SOPs while maintaining a positive store environment.

Qualifications

• Retail or customer service experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience with cash handling to standards.
• Engage customers on rewards programs and enrollments.
• Assist with omni-channel processes (BOPIS/SFS) and store operations.
• Support truck unloading, stocking, planograms, and merchandise recovery.
• Maintain in-stock conditions and adhere to SOPs and safety programs.

Job description

Michaels in Braintree, MA is hiring for a retail team member to deliver friendly customer service, assist shoppers, and ensure a quick checkout experience. You’ll help with stocking, merchandising, and basic store recovery to keep the shop well stocked and inviting.

The role emphasizes engaging with customers about rewards and private label cards, supporting omni-channel orders, and following SOPs while maintaining a positive store environment.