Retail Sportsbook Specialist — Elite Customer Service

Caesars Entertainment; Nevada, United States, Northern America, Americas; Hybride; USD 32 000 - 42 000; Plein temps

Résumé du poste

Caesars Entertainment’s Bally's Lake Tahoe site seeks a Sportsbook Ticket Writer for full-time, on-site duties in Stateline, NV. You will assist regulars and novices with betting options, provide friendly service, and ensure responsible wagering while following gaming regulations.

You will collaborate with the sportsbook team and maintain proper documentation. Expect to engage customers, resolve disputes, and uphold Caesars standards.

Qualifications

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escalateto direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Responsabilités

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escalateto direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Description du poste

Caesars Entertainment’s Bally's Lake Tahoe site seeks a Sportsbook Ticket Writer for full-time, on-site duties in Stateline, NV. You will assist regulars and novices with betting options, provide friendly service, and ensure responsible wagering while following gaming regulations.

You will collaborate with the sportsbook team and maintain proper documentation. Expect to engage customers, resolve disputes, and uphold Caesars standards.