Retail Specialist & Team Leader

Nike, Inc.; Bend (OR); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

401(k) plan

Health Savings Account

ESPP

Tuition reimbursement

Job summary

Nike Factory Store in Bend, OR is seeking a Retail Supervisor (Specialist) to lead a high-volume sales floor and deliver Nike's renowned service standards. You will guide a team, support customers with product knowledge, and drive a strong store experience in a fast-paced setting.

As a full-time Specialist, you’ll collaborate with teammates, mentor colleagues, and champion the customer journey from entry to purchase, while adapting to nights and weekends as required by store needs.

Qualifications

• Must be at least 1 year of retail or consumer service experience preferred.
• Flexibility to work nights, weekends and holidays based on store needs.
• Use customer service authentically to ensure customers feel seen and understood in our stores.
• Ability to learn and train on the latest products and technologies.
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing your positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey.
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness.
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations.
• Showing up for your teammates by attending store events.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

Nike Factory Store in Bend, OR is seeking a Retail Supervisor (Specialist) to lead a high-volume sales floor and deliver Nike's renowned service standards. You will guide a team, support customers with product knowledge, and drive a strong store experience in a fast-paced setting.

As a full-time Specialist, you’ll collaborate with teammates, mentor colleagues, and champion the customer journey from entry to purchase, while adapting to nights and weekends as required by store needs.