Retail Experience Specialist: Personalization & Service

Apple; Greenwich (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Discounted products

Employee stock programs

Relocation assistance

Job summary

Apple Retail is looking for a Specialist who connects with customers to understand needs and tailor recommendations for Apple products and services. You’ll build brand loyalty by delivering a unique, customer-focused experience in-store.

You’ll stay informed about Apple’s offerings and help customers explore ownership opportunities while supporting teammates and contributing to an inclusive store culture.

Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions for customers.
• Ability to work in a fast-paced environment with multiple customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Educate customers on purchase options and ownership opportunities.
• Stay up to date on Apple products, services, and sales processes.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance; perform other tasks in-store as needed.
• Contribute to an inclusive environment and uphold Apple’s values of inclusion and diversity.

Skills

Product knowledge

Customer service

Teamwork

Curiosity

Confidentiality

Communication

Job description

Apple Retail is looking for a Specialist who connects with customers to understand needs and tailor recommendations for Apple products and services. You’ll build brand loyalty by delivering a unique, customer-focused experience in-store.

You’ll stay informed about Apple’s offerings and help customers explore ownership opportunities while supporting teammates and contributing to an inclusive store culture.