Retail Specialist

United Support Center; Industry (TX); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Career growth

Flexible work options

Job summary

United Support Center is seeking a Retail Support Specialist to connect in-store and online experiences, handling product inquiries, orders, loyalty programs, and returns.

You will support customers across phone, email, chat, and social media, using CRM tools and AI-driven assistance to deliver fast, friendly solutions. Career growth and flexible work options are offered.

Qualifications

• Experience in customer support, retail, or e-commerce.
• Strong problem-solving skills and attention to detail.
• Experience with CRM systems is a plus.

Responsibilities

• Assist customers with product inquiries, orders, returns, and loyalty programs.
• Manage customer interactions across phone, email, chat, and social media.
• Resolve escalated issues by working with logistics and retail teams.
• Ensure a seamless in-store and online customer experience.
• Use AI-driven tools to enhance support efficiency and optimize workflows.

Skills

Customer support experience

Retail / E-commerce experience

Problem-solving

Attention to detail

CRM software

Tools

CRM software

Job description

Retail Support Specialist

The Retail Support Specialist at USC ensures smooth customer interactions for retail businesses by handling product inquiries, order processing, loyalty programs, and returns. This role connects in-store and online experiences, providing seamless support across phone, email, chat, and social media. Using AI-driven tools, the specialist enhances efficiency while delivering high-quality, customer-focused solutions.

Ideal candidates have experience in retail, e-commerce, or customer support, strong problem-solving skills, and proficiency in CRM systems. USC offers career growth, flexible work options, and exposure to AI-driven customer service innovations.

Responsibilities

• Assist customers with product inquiries, orders, returns, and loyalty programs.
• Manage customer interactions across phone, email, chat, and social media.
• Resolve escalated issues by working with logistics and retail teams.
• Ensure a seamless in-store and online customer experience.
• Use AI-driven tools to enhance support efficiency and optimize workflows.

Qualifications

• Experience in customer support, retail, or e-commerce.
• Strong problem-solving skills and attention to detail.