Retail Showroom Customer Experience Specialist

Jerome's Furniture; Laguna Hills (CA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

401(k) Plan

401(K) matching

Paid Vacation

Paid Sick Days

Paid Holidays

Medical Insurance

Vision Insurance

Life Insurance

Long-Term Disability Insurance

Employee Discount Program

Employee Buying Program

Family Savings Account

EAP program

Job summary

Jerome’s Furniture seeks a detail‑oriented associate to support sales by processing transactions and providing outstanding service to guests. You will handle multiple payment methods, verify orders, and maintain in‑store reporting to ensure accurate deliveries and positive guest experiences.

A strong emphasis on communication with customers and internal teams is required to resolve issues promptly. Responsibilities include daily delivery reporting, order status communication, cash handling, and

Responsibilities

• Provide exceptional customer service by engaging and personalizing with all guests.
• Maintain a professional demeanor when handling customer issues and take the appropriate steps to problem solve and find a solution.
• Respond to customers and other departments in a timely manner via ticketing system, phone and email.
• Follow up with customers and other departments as needed to ensure completion of tasks and requests.
• Work hand in hand with the sales organization to ensure open lines of communication when faced with order inaccuracies or customer inquiries.
• Research and resolve customer disputes regarding accounting and all general order discrepancies.
• Verify and process order transactions paying close attention to detail (contact info, delivery date & address, special accommodations, merchandise, availability, payment types etc.)
• Perform other job-related duties as assigned.
• Work as a team on daily reporting for scheduled deliveries.
• Verify all order information with customers and connect with other departments for special requests/accommodations to ensure a successful delivery.
• Maintain all open order types and tactfully communicate status with customers (out of stock, layaway and special order).
• Responsible for opening and closing procedures, including completion of project checklists and cash balancing.
• Follow cash handling and finance procedures at point of sale, making sure to pay special attention to detail.
• Educate customers on all Jerome’s policies and procedures and obtain the appropriate signatures on documentation during the checkout process.
• Ensure filing systems are up to date and records are protected and secured.
• Provide support to the office manager as needed.
• Responsible for maintaining a clean and organized working space (ex. filing paperwork, restocking supplies etc.)
• Participate in office contests to support company goals.

Job description

Jerome’s Furniture seeks a detail‑oriented associate to support sales by processing transactions and providing outstanding service to guests. You will handle multiple payment methods, verify orders, and maintain in‑store reporting to ensure accurate deliveries and positive guest experiences.

A strong emphasis on communication with customers and internal teams is required to resolve issues promptly. Responsibilities include daily delivery reporting, order status communication, cash handling, and