Bilingual Spanish Customer Service & Sales Support

Jerome's Furniture; San Marcos (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) Plan

401(K) matching

Paid Vacation

Paid Sick Days

Paid Holidays

Medical Insurance

Vision Insurance

Life Insurance

Long-Term Disability Insurance

Employee Discount Program

Employee Buying Program

Family Savings Account

EAP program

Job summary

Jerome’s Furniture is looking for a Customer Care & Support specialist to help ensure a smooth shopping experience for guests and seamless support for the sales team. You will process transactions, verify orders, and contribute to in-store reporting while upholding Jerome’s policies.

You will engage with customers through phone, email and ticketing channels, resolve disputes, and coordinate with departments to fulfill special requests. This role supports a teamwork-driven retail environment.

Qualifications

• Delivers exceptional customer service to guests and internal teams.
• Maintains professional demeanor when handling inquiries and issues.
• Responds promptly via ticketing system, phone and email and follows up as needed.

Responsibilities

• Provide exceptional customer service by engaging with guests.
• Follow up with customers and departments to ensure task completion.
• Research and resolve disputes regarding order and accounting discrepancies.
• Verify and process orders with attention to detail (delivery, addresses, payments).
• Assist with daily reporting for deliveries and open orders.

Skills

Customer service

Communication

Problem solving

Team collaboration

Attention to detail

Tools

Ticketing system

Phone support

Email correspondence

Job description

Jerome’s Furniture is looking for a Customer Care & Support specialist to help ensure a smooth shopping experience for guests and seamless support for the sales team. You will process transactions, verify orders, and contribute to in-store reporting while upholding Jerome’s policies.

You will engage with customers through phone, email and ticketing channels, resolve disputes, and coordinate with departments to fulfill special requests. This role supports a teamwork-driven retail environment.