Showroom Customer Experience Specialist

Jerome's Furniture; Chula Vista (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) Plan

401(K) matching

Paid Vacation

Paid Sick Days

Paid Holidays

Medical Insurance

Vision Insurance

Life Insurance

Long-Term Disability Insurance

Employee Discount Program

Employee Buying Program

Family Savings Account

EAP program

Job summary

Jerome's Furniture in Chula Vista, CA is seeking a dynamic Customer Service professional for our showroom team. You will provide exceptional service to guests, support sales by processing transactions, and ensure accurate order verification and in-store reporting.

Responsibilities include responding to customer inquiries via ticketing, phone, and email, maintaining open orders, and coordinating with other departments to ensure successful deliveries.

Responsibilities

• Provide exceptional customer service by engaging with guests and maintaining a professional demeanor.
• Respond to customers and departments in a timely manner via ticketing system, phone and email.
• Process orders accurately including payment methods and any special instructions.
• Verify and balance cash handling according to procedures at checkout.
• Maintain order information, open orders, and communicate status to customers and sales teams.

Job description

Jerome's Furniture in Chula Vista, CA is seeking a dynamic Customer Service professional for our showroom team. You will provide exceptional service to guests, support sales by processing transactions, and ensure accurate order verification and in-store reporting.

Responsibilities include responding to customer inquiries via ticketing, phone, and email, maintaining open orders, and coordinating with other departments to ensure successful deliveries.