Spanish Speaking Customer Service San Marcos Showroom

Jerome's Furniture; San Marcos (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) Plan

401(K) matching

Paid Vacation

Paid Sick Days

Paid Holidays

Medical Insurance

Vision Insurance

Life Insurance

Long-Term Disability Insurance

Employee Discount Program

Employee Buying Program

Family Savings Account

EAP program

Job summary

Jerome’s Furniture is looking for a Customer Care & Support specialist to help ensure a smooth shopping experience for guests and seamless support for the sales team. You will process transactions, verify orders, and contribute to in-store reporting while upholding Jerome’s policies.

You will engage with customers through phone, email and ticketing channels, resolve disputes, and coordinate with departments to fulfill special requests. This role supports a teamwork-driven retail environment.

Qualifications

• Delivers exceptional customer service to guests and internal teams.
• Maintains professional demeanor when handling inquiries and issues.
• Responds promptly via ticketing system, phone and email and follows up as needed.

Responsibilities

• Provide exceptional customer service by engaging with guests.
• Follow up with customers and departments to ensure task completion.
• Research and resolve disputes regarding order and accounting discrepancies.
• Verify and process orders with attention to detail (delivery, addresses, payments).
• Assist with daily reporting for deliveries and open orders.

Skills

Customer service

Communication

Problem solving

Team collaboration

Attention to detail

Tools

Ticketing system

Phone support

Email correspondence

Job description

JOB SUMMARY

Responsible for providing excellent service for internal and external customers. This position provides support to sales by processing transactions through all payment methods, including finance, verifying accuracy of orders and maintaining all in store reporting. We strive to build relationships with each and every guest to ensure a positive shopping experience and repeat business!

Customer care & support

• Provide exceptional customer service by engaging and personalizing with all guests.
• Maintain a professional demeanor when handling customer issues and take the appropriate steps to problem solve and find a solution.
• Respond to customers and other departments in a timely manner via ticketing system, phone and email.
• Follow up with customers and other departments as needed to ensure completion of tasks and requests.
• Work hand in hand with the sales organization to ensure open lines of communication when faced with order inaccuracies or customer inquiries.
• Research and resolve customer disputes regarding accounting and all general order discrepancies.
• Verify and process order transactions paying close attention to detail (contact info, delivery date & address, special accommodations, merchandise, availability, payment types etc.)
• Perform other job-related duties as assigned.

Maintain office records, reporting and efficiency

• Work as a team on daily reporting for scheduled deliveries.
• Verify all order information with customers and connect with other departments for special requests/accommodations to ensure a successful delivery.
• Maintain all open order types and tactfully communicate status with customers (out of stock, layaway and special order).
• Responsible for opening and closing procedures, including completion of project checklists and cash balancing.
• Follow cash handling and finance procedures at point of sale, making sure to pay special attention to detail.
• Educate customers on all Jerome’s policies and procedures and obtain the appropriate signatures on documentation during the checkout process.
• Ensure filing systems are up to date and records are protected and secured.

General office procedures

• Provide support to the office manager as needed.
• Responsible for maintaining a clean and organized working space (ex. filing paperwork, restocking supplies etc)
• Participate in office contests to support company goals.

Jerome’s Furniture provides a team-orientated retail environment. We also offer a competitive benefit package including:

• 401(k) Plan
• 401(K) matching
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Medical Insurance
• Vision Insurance
• Life Insurance
• Long-Term Disability Insurance
• Employee Discount Program
• Employee Buying Program
• Family Savings Account
• EAP program

Minimum employment tenure required for most benefits.

Jerome’s is a smoke and tobacco free environment.

Jerome’s is a Drug Free Workplace, in as such, all prospective candidates are required to complete and pass a background check and drug screen as a condition of employment, and prior to employment.

Jerome’s is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All offers of employment made by Jerome’s are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 3 business days of any conditional offer of employment).

The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.

Employment with Jerome’s Furniture requires entering into a Mutual Arbitration Agreement, which will be provided for review and signature during the new hire process.