Retail Shop Manager: Lead Sales & Service Excellence

See S Candies; Sonoma (CA); On-site; USD 36,000 - 51,000; Full time

Job summary

See’s Candies is seeking a Retail Shop Manager in Sonoma, CA. You will lead a dedicated team to drive sales and deliver exceptional customer service while overseeing daily shop operations in line with See’s guidelines and values.

The role requires a minimum of 3 years in retail management, proven coaching abilities, and strong cash handling and merchandising skills. You will implement weekly schedules, monitor budgets, and ensure compliance with state and federal wage laws.

Qualifications

• Minimum 3 years of retail management experience.
• Proven ability to develop, motivate, train and coach employees.
• Excellent customer service, communication, organizational and merchandising skills.
• Ability to enforce company policies and procedures.
• Strong work performance and a sales-driven mindset.

Responsibilities

• Lead the shop team to create a sales-focused, customer-centric environment.
• Meet daily, monthly, and annual sales goals.
• Communicate and implement company policies and programs.
• Delegate tasks and ensure follow-up.
• Resolve customer and employee concerns professionally and promptly.
• Train and develop team members on programs and procedures.
• Provide coaching and feedback to the team.
• Drive recruitment and select qualified candidates.
• Ensure compliance with policies, ethics, and safety protocols.
• Manage cash handling, assets protection, and banking.

Skills

Retail management

Customer service

Team leadership

Sales coaching

Merchandising

Job description

See’s Candies is seeking a Retail Shop Manager in Sonoma, CA. You will lead a dedicated team to drive sales and deliver exceptional customer service while overseeing daily shop operations in line with See’s guidelines and values.

The role requires a minimum of 3 years in retail management, proven coaching abilities, and strong cash handling and merchandising skills. You will implement weekly schedules, monitor budgets, and ensure compliance with state and federal wage laws.