Retail Shop Manager: Lead Sales & Customer Experience

LE2 See’s Candies, Inc.; Sacramento (CA); On-site; USD 79,901,000 - 86,789,000; Full time

Job summary

See’s Candies in Sacramento is seeking a Retail Shop Manager to lead a dedicated team, drive sales, and deliver exceptional customer service in our busy shop environment.

You will set daily, monthly and annual sales goals, coach staff, recruit when needed, and manage cash handling, payroll, and compliance. This on-site, full-time role requires weekend and holiday flexibility and a passion for See’s sweet heritage. The pay rate is $28.80 per hour.

Qualifications

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, implement and enforce company policies and procedures.
• Flexibility in working hours, including weekends and holidays.
• Internal applicants must be in good standing.

Responsibilities

• Lead the shop's team, creating a sales-focused and customer-centric environment.
• Set daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.
• Other duties as assigned.

Skills

Retail management

Customer service

Communication

Cash handling

Merchandising

Staff coaching

Time management

Job description

See’s Candies in Sacramento is seeking a Retail Shop Manager to lead a dedicated team, drive sales, and deliver exceptional customer service in our busy shop environment.

You will set daily, monthly and annual sales goals, coach staff, recruit when needed, and manage cash handling, payroll, and compliance. This on-site, full-time role requires weekend and holiday flexibility and a passion for See’s sweet heritage. The pay rate is $28.80 per hour.