Candy Shop Manager: Lead a Sales-Driven, Customer-First Team

See S Candies; San Leandro (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

See’s Candies is hiring a Retail Shop Manager to lead a dedicated team in our California shop. You will drive sales, deliver outstanding customer service, and oversee all shop operations following See’s guidelines and values.

You will set day-to-day and long-term targets, communicate company programs, train staff, and recruit qualified teammates while maintaining compliance with policies, budgets, and wage laws. Join a brand with a long tradition of sweetness and community involvement.

Qualifications

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Excellent customer service, communication, organizational skills, cash handling, and merchandising ability.
• Ability to follow and enforce company policies and procedures.
• Strong work performance.
• Proven ability to grow the business by seeking sales opportunities.

Responsibilities

• Lead the shop’s team, creating a sales-focused and customer-centric environment.
• Set daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with policies, safety protocols, and ethics.
• Monitor expenses to meet budgetary goals.
• Manage cash handling and banking procedures.
• Maintain accurate timekeeping and approve weekly payroll.
• Ensure compliance with wage and break laws.
• Plan weekly schedules with District Sales Managers.
• Handle paperwork for banking, new hires, and inventory deadlines.
• Other duties as assigned.

Skills

Retail management

Customer service

Sales leadership

Training & coaching

Cash handling

Job description

See’s Candies is hiring a Retail Shop Manager to lead a dedicated team in our California shop. You will drive sales, deliver outstanding customer service, and oversee all shop operations following See’s guidelines and values.

You will set day-to-day and long-term targets, communicate company programs, train staff, and recruit qualified teammates while maintaining compliance with policies, budgets, and wage laws. Join a brand with a long tradition of sweetness and community involvement.