Seasonal Candy Shop Manager: Lead Sales & Service

See S Candies; Chandler (AZ); On-site; USD 34,000 - 48,000; Full time

Job summary

See’s Candies is seeking a Retail Shop Manager to lead a store team, drive sales, and ensure outstanding customer service in line with See’s guidelines and values.

You will oversee all shop operations, training, scheduling, payroll, and compliance while maintaining budgetary discipline and safe, ethical practices. This role emphasizes people leadership, performance coaching, and a strong sales focus.

Qualifications

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Flexibility in working hours, including weekends and holidays.
• Physical ability to carry out the essential functions of the job, including lifting up to 25 pounds frequently.

Responsibilities

• Lead the shop’s team, creating a sales-focused and customer-centric environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.
• Other duties as assigned.

Job description

See’s Candies is seeking a Retail Shop Manager to lead a store team, drive sales, and ensure outstanding customer service in line with See’s guidelines and values.

You will oversee all shop operations, training, scheduling, payroll, and compliance while maintaining budgetary discipline and safe, ethical practices. This role emphasizes people leadership, performance coaching, and a strong sales focus.