Candy Shop Manager - Lead Sales & Customer Experience

LE1 See’s Candy Shops, Incorporated; California; On-site; USD 38,000 - 54,000; Full time

Job summary

See's Candies is seeking a Retail Shop Manager to lead a dedicated team in our California shop. You will drive sales, ensure exceptional customer service, and oversee daily operations aligned with See’s guidelines and values.

You will recruit, train, coach, and manage staff, set schedules, monitor payroll, and maintain compliance with policies and legal requirements. If you excel in a fast-paced retail environment, this is your opportunity to guide a high-performing team.

Qualifications

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Excellent customer service, communication, organizational skills, and cash handling.
• Ability to follow and enforce company policies and procedures.
• Strong work performance and a sales-driven mindset.
• Ability to train and coach team on programs and procedures.

Responsibilities

• Lead the shop's team, creating a sales-focused and customer-centric environment.
• Set and achieve daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.
• Other duties as assigned.

Skills

Retail management

Team leadership

Customer service

Communication

Organizational skills

Cash handling

Merchandising

Policy enforcement

Sales-driven

Training and coaching

Job description

See's Candies is seeking a Retail Shop Manager to lead a dedicated team in our California shop. You will drive sales, ensure exceptional customer service, and oversee daily operations aligned with See’s guidelines and values.

You will recruit, train, coach, and manage staff, set schedules, monitor payroll, and maintain compliance with policies and legal requirements. If you excel in a fast-paced retail environment, this is your opportunity to guide a high-performing team.