Retail Shift Supervisor: Lead Teams, Elevate Service

Duchess; Worthington (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Employer-Paid Life Insurance

Weekly pay

401(k) with company match

Paid time off

Job summary

Duchess in Worthington, OH is seeking a Shift Supervisor to help lead daily store operations, coach team members, and deliver exceptional customer service. This role provides a next step for someone ready to lead, learn, and grow in a fast-paced retail environment.

You’ll support scheduling, inventory, and basic store systems, supervise the team on shift, and build positive relationships with guests and vendors while maintaining a clean, safe, and welcoming store atmosphere.

Qualifications

• High school diploma or equivalent.
• 1+ year of leadership experience in retail or food service.
• Team-first mindset with strong communication skills.
• Experience with scheduling, inventory, and basic store systems.
• Familiar with POS systems and basic software.
• ServeSafe certification required or willingness to obtain.
• Customer-focused and able to create a welcoming guest experience.

Responsibilities

• Support store operations including inventory and shift leadership.
• Coach and train team members to deliver friendly, efficient service.
• Ensure the store stays clean, safe, and customer-ready.
• Build relationships with customers, vendors, and your team.

Skills

Leadership experience

Customer service

Communication skills

Team coaching

Scheduling

POS systems

Microsoft Word

Microsoft Excel

Email

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Word

Microsoft Excel

Email clients

Job description

Duchess in Worthington, OH is seeking a Shift Supervisor to help lead daily store operations, coach team members, and deliver exceptional customer service. This role provides a next step for someone ready to lead, learn, and grow in a fast-paced retail environment.

You’ll support scheduling, inventory, and basic store systems, supervise the team on shift, and build positive relationships with guests and vendors while maintaining a clean, safe, and welcoming store atmosphere.