Retail Shift Leader: Coach Teams, Elevate Service

Duchess; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Duchess in Columbus, OH is seeking a Shift Supervisor to lead daily operations, coach a team, and ensure exceptional guest experiences in a fast-paced retail environment.

You'll manage scheduling, inventory, and basic store systems, drive safe and clean store conditions, and build strong relationships with customers, vendors, and your team while delivering consistent service. This role offers growth opportunities, hands-on training, and a collaborative team culture.

Qualifications

• High school diploma or equivalent required.
• 1+ year of leadership experience in retail or food service.
• Team-first leadership philosophy and strong communication.
• Experience with scheduling, inventory, and basic store systems.
• Familiarity with POS systems and basic software (Word, Excel, Email).
• ServeSafe certification required or willingness to obtain.
• Customer-focused with a welcoming guest experience.

Responsibilities

• Support store operations including inventory and shift leadership.
• Coach and train team members to deliver friendly, efficient service.
• Ensure the store stays clean, safe, and customer-ready.
• Build relationships with customers, vendors, and your team.

Skills

Leadership

Communication

Customer focus

Teamwork

Scheduling

Inventory

POS systems

Education

High school diploma or equivalent

Tools

Word

Excel

Email

POS systems

Job description

Duchess in Columbus, OH is seeking a Shift Supervisor to lead daily operations, coach a team, and ensure exceptional guest experiences in a fast-paced retail environment.

You'll manage scheduling, inventory, and basic store systems, drive safe and clean store conditions, and build strong relationships with customers, vendors, and your team while delivering consistent service. This role offers growth opportunities, hands-on training, and a collaborative team culture.