Retail Shift Leader: Grow & Lead

Duchess; Sharon Township (OH); On-site; USD 21,000 - 29,000; Full time

Job summary

Duchess is seeking a Shift Supervisor to help lead daily store operations, coach staff, and ensure an outstanding guest experience. You will manage inventory, schedules, and partner with the team to deliver friendly service in a fast-paced retail setting.

The role emphasizes teamwork, strong communication, and a commitment to safety and customer satisfaction. Previous leadership in retail or food service is preferred, with ServeSafe certification or willingness to obtain it.

Qualifications

• High school diploma or equivalent.
• 1+ year of leadership experience in retail or food service.
• A team-first mindset with strong communication skills.
• Comfortable with scheduling, inventory, and basic store systems.
• Familiar with POS systems and basic software (Word, Excel, Email).
• ServeSafe certification – Required or willingness to obtain.
• Customer focus – Committed to creating a welcoming experience for every guest.

Responsibilities

• Support store operations including inventory and shift leadership
• Coach and train team members to deliver friendly, efficient service
• Ensure the store stays clean, safe, and customer-ready
• Build relationships with customers, vendors, and your team
• Other Qualifications include, but are not limited to walking, standing, squatting, lifting, carrying, and reaching. Ability to work in demanding circumstances including variable temperatures, indoors and outdoors.

Skills

Team leadership

Customer service

Communication skills

POS familiarity

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Word

Microsoft Excel

Email

Job description

Duchess is seeking a Shift Supervisor to help lead daily store operations, coach staff, and ensure an outstanding guest experience. You will manage inventory, schedules, and partner with the team to deliver friendly service in a fast-paced retail setting.

The role emphasizes teamwork, strong communication, and a commitment to safety and customer satisfaction. Previous leadership in retail or food service is preferred, with ServeSafe certification or willingness to obtain it.