Retail Shift Supervisor - Lead Store Team & Service

MERS Goodwill; Kansas City (MO); On-site; USD 55,104,000 - 59,237,000; Full time

Benefits offered by this job

Monthly bonus up to $500

Medical benefits

Dental and vision benefits

Voluntary Life and AD&D Insurance

403(b) Retirement

403(b) Employer match

401(a) Retirement

PTO accrual 15 days

Paid holidays

Flexible schedules

Job summary

MERS Missouri Goodwill is seeking a Retail Shift Supervisor for our Kansas City Store - Midtown. The role will supervise staff, provide top-tier customer service, and drive daily operations in a fast-paced retail environment.

The ideal candidate has retail management experience, strong leadership, and comfort with registers, scheduling, and inventory software. This full-time hourly position includes a monthly bonus and a strong benefits package.

Qualifications

• High School Diploma/GED preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.
• Monthly Bonus up to $500.00
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

Skills

Interpersonal skills

Leadership skills

Technology proficiency

Education

High School Diploma or GED

Tools

POS/registers

Scheduling software

Inventory software

Job description

MERS Missouri Goodwill is seeking a Retail Shift Supervisor for our Kansas City Store - Midtown. The role will supervise staff, provide top-tier customer service, and drive daily operations in a fast-paced retail environment.

The ideal candidate has retail management experience, strong leadership, and comfort with registers, scheduling, and inventory software. This full-time hourly position includes a monthly bonus and a strong benefits package.