Retail Shift Supervisor - Bonuses, PTO & Flexible Hours

MERS Goodwill; Springfield (MO); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Monthly bonus up to $500

Medical benefits

Dental and vision benefits

401(k) Retirement plans

PTO & holidays

Flexible schedules

Job summary

MERS Missouri Goodwill is hiring for a Retail Shift Supervisor to join our Springfield Store - Kansas Expy team. The role focuses on supervising staff, delivering outstanding customer service, and driving store operations in a fast-paced retail environment.

The position offers hourly full-time employment with benefits, a monthly bonus up to $500, and opportunities for career progression within a mission-driven nonprofit organization.

Qualifications

• High School Diploma/GED preferred.
• 1 year of retail management experience required.
• Excellent interpersonal and communication skills including customer service, conflict resolution and teamwork.
• Leadership skills including decision-making, motivation, goal-setting and problem solving.
• Comfortable with workplace technology like registers, scheduling and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning performance of their job duties, including discipline up to termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Identify and recommend employees with proven performance for advancement.
• Safeguard company property and personal information from harm, damage, or theft; report any misconduct to management or HR.

Skills

Interpersonal skills

Communication

Leadership

Conflict resolution

Teamwork

Customer service

Scheduling software

Education

High School Diploma/GED preferred

Tools

Inventory management software

Scheduling software

Job description

MERS Missouri Goodwill is hiring for a Retail Shift Supervisor to join our Springfield Store - Kansas Expy team. The role focuses on supervising staff, delivering outstanding customer service, and driving store operations in a fast-paced retail environment.

The position offers hourly full-time employment with benefits, a monthly bonus up to $500, and opportunities for career progression within a mission-driven nonprofit organization.