Retail Shift Supervisor — Lead, Earn Bonus & Benefits

MERS Goodwill; Springfield (MO); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Monthly Bonus up to $500

Medical, dental and vision benefits

401(k) / Retirement plans

Paid time off

Paid holidays

Flexible schedules

Job summary

MERS Missouri Goodwill is seeking a Retail Shift Supervisor in Springfield to lead store operations and a team of associates. The role focuses on delivering superior donor and shopper experiences, managing staff performance, and ensuring daily tasks run smoothly in a fast-paced retail environment.

The ideal candidate will bring retail leadership, strong communication, and teamwork skills. This full-time, on-site position offers a competitive hourly rate, a monthly bonus up to $500, and

Qualifications

• No degree is required; HS Diploma/GED preferred.
• 1 year retail management or related Goodwill experience required.
• Excellent interpersonal and communication skills, including customer service and teamwork.
• Leadership skills: decision-making, motivation, goal-setting, problem-solving.
• Comfortable with registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their functions.
• Provide superior customer service to ensure donor/shoppers/staff retention and de-escalate issues.
• Coach and counsel employees on performance, including discipline and termination when needed.
• Assign daily duties to achieve operational tasks with independent judgment.
• Identify employees for advancement based on performance.

Skills

Interpersonal skills

Leadership

Tech savviness

Education

High School Diploma/GED preferred

Tools

Registers software

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill is seeking a Retail Shift Supervisor in Springfield to lead store operations and a team of associates. The role focuses on delivering superior donor and shopper experiences, managing staff performance, and ensuring daily tasks run smoothly in a fast-paced retail environment.

The ideal candidate will bring retail leadership, strong communication, and teamwork skills. This full-time, on-site position offers a competitive hourly rate, a monthly bonus up to $500, and